FAQ

SHIPPING & LEAD TIMES

All orders ship out of Dallas, TX. Production & shipping lead times vary per piece. For specific lead times please see below. Please note, multi-item orders may carry a longer lead time. As soon as your order ships, you will receive a shipping confirmation email with delivery information included. We do not offer international shipping at this time.

UPS:
Accessories also including magazine racks and pillows will ship via UPS. A tracking number will be provided in your shipping confirmation email. Orders shipping via UPS typically deliver in a few business days. Please note, a signature may be required upon delivery.

WHITE GLOVE DELIVERY:
Furniture (sofas, chairs, multi-item orders too large to ship via regular mail) will be delivered via White Glove Delivery service. Items shipping via White Glove Delivery will be brought into your home, placed into the room of your choice, unpacked and all packaging will be removed. Because of this specialized service, please allow approximately 2-4 weeks for delivery depending on your location. Prior to delivery, you will receive a phone call from the delivery team to coordinate your delivery date + time window. The delivery will not be carried out unless the date has been confirmed by you. Please note, if you miss your confirmed and scheduled delivery, you will be responsible for a redelivery fee which is set by the delivery company.

DAMAGES

At Jan Showers & Associates, we make it our personal goal to only deliver the best in quality, design, and craftsmanship. Please note, antique items will have normal wear and will be shipped in good quality. Although rare, transit damage can occur. Please be sure to follow the below steps:

For UPS deliveries, please make sure to inspect your order upon receipt and notify us of any damages within 24 hours. Please take a photo of the damaged product as well as the box and email our team for review. Please hold on to all packaging. Our team will be in touch asap with next steps.

For WHITE GLOVE DELIVERIES, please fully inspect your order while the delivery team is present and make a note of any freight damages on their paperwork. If we are not notified within 24 hours and if damages are not noted on the paperwork a claim will not be honored.

RETURNS

All items are final sale.